Information We Collect

We may collect the following information:

• Name
• Email address
• Phone number
• Billing and shipping addresses
• Order history and purchase information
• Communication preferences
• Information submitted through enquiries, appointments, WhatsApp conversations, or customer service interactions

We may also automatically collect certain technical information, including:

• IP address
• Browser type and device information
• Website activity and browsing behaviour
• Cookies and similar tracking technologies

How We Use Your Information

We use your information to:

• Process and fulfil orders
• Arrange deliveries and customer support
• Schedule appointments and consultations
• Respond to enquiries and requests
• Improve our website, products, and services
• Personalise your shopping experience
• Send updates regarding orders, collections, events, and marketing communications where permitted

You may opt out of marketing communications at any time.

Cookies & Analytics

Our website uses cookies and similar technologies to improve functionality, understand website performance, and enhance your browsing experience.

Cookies may help us remember your preferences, analyse website traffic, and provide a more personalised experience.

Most web browsers allow you to control or disable cookies through browser settings.

Sharing Your Information

We do not sell your personal information.

We may share your information with trusted third-party service providers who assist us in operating our business, including:

• Payment processing providers
• Shipping and logistics partners
• Customer service platforms
• Marketing and analytics providers
• Technology and website service providers

These partners are only permitted to use your information as necessary to perform services on our behalf.

We may also disclose information where required by law or to protect the rights, safety, and integrity of Seema Gujral, our customers, or others.

Data Security

We take reasonable administrative, technical, and organisational measures to protect your personal information from unauthorised access, misuse, disclosure, or loss.

While we strive to safeguard your information, no method of transmission over the internet or electronic storage can be guaranteed to be completely secure.

Data Retention

We retain personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, including legal, accounting, and operational requirements.

Your Rights

Subject to applicable laws, you may request access to, correction of, or deletion of your personal information.

To make such a request, please contact us using the details provided below.

Third-Party Websites

Our website may contain links to external websites. Seema Gujral is not responsible for the privacy practices, content, or policies of third-party websites, and we encourage you to review their privacy policies separately.

Children's Privacy

Our website is not intended for individuals under the age of 18, and we do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or website functionality.

Any updates will be posted on this page and become effective immediately upon publication.

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