Returns & Exchanges
We take great care in ensuring every Seema Gujral piece meets the highest standards of craftsmanship and quality.
As a standard policy across all points of sale, we do not offer returns, exchanges, or refunds on any purchases — whether made-to-order or off-the-rack.
Exceptions
In the rare event of an issue, we will assist you under the following circumstances:
- The delivery arrives damaged or defective.
- There is an irreparable issue with a made-to-order piece that does not align with the confirmed specifications, such as sizing, colour, or construction.
- There has been an unforeseen delay in delivery that was not communicated in advance.
How to Raise a Request
If you experience any of the above, please contact us within 24 hours of receiving your order.
Kindly include:
- Your order details
- A clear description of the concern
- Images highlighting the issue
Important
- Returns will only be accepted once confirmed by our team.
- Unauthorised returns will not be accepted.
- Items must be unused, in original condition, and returned with all packaging.
- Once received, the piece will be reviewed and a decision will be communicated within 2–3 business days.
- All decisions are final and at the discretion of Seema Gujral.
Order Cancellations
All orders are final. Once confirmed, orders cannot be cancelled.
In the event of a cancellation request, the full payment will be retained as a cancellation fee. We do not offer refunds under any circumstances.
Need Assistance?
For any queries regarding your order, returns, exchanges, or cancellations, our Client Services team is happy to assist you.